The individual I was speaking with, didn't even bother to check these details, instead I was requested to verify my address by sending them a bank statement/ bill (?!?!) Once document received, the process on their end would take min 24-48 hours. It didn't matter that my account was set up years ago before they even entered into the partnership. Skype's customer service, unhelpful and arrogant to say the least, was trying to convince me that I set up my account with their Korean partner. Interestingly, according to Skype, I'm now forever based in Korea and my account is linked to some weird Korean provider making it difficult to perform the simplest transaction. I have once visited Korea and used my usual Skype account from there. Skype 2015: Dodgy practices and shocking customer service
Watch your credit balance carefully for hidden deductions and products that you have not chosen. I do not want this product so why would I order it? I found this suggestion unacceptable, belittling and rude. Obviously, I would know if I ordered the product. He suggested that I change my password which I already did when I received the first email. I was emphatic that I did not order this product. He used poor English and it was difficult to understand him. (15th November 2015) The customer service rep blamed me for everything. The phone number to the Netherlands is wrong. Next steps It took us over 24 hours to contact customer service. If you have any problems, visit our support section on. In some cases you may have to wait up to an hour for your Skype Number to be activated. We've delivered your order Your Skype Number is now ready for you to use. We did not know about this credit deduction from our Skype account until we received the following email. SAME FORM AGAIN - SAME EMAIL AGAIN FROM A DIFFERENT SKYPE PERSON. On the subject and description fields of the verification form, please include details of your request or the issue you are encountering. In order for us to assist you with your concern, please fill out the account verification form found on the link below: (SKYPE HELP WEB SITE LINK) Please make sure to select the appropriate help topics. Allow us to provide you all the relevant information.
We understand that you someone hacked your account. FORM TO SKYPE CUSTOMER SERVICE - EMAIL REPLY: Hello Thank you for contacting Skype Customer Support. FORUM POST - no reaction from anybody (so a pretty useless undertaking) 2. Needless to say that I will never ever use Skype credit again. Below are the answers not answering my question. I asked the question if the credit would be reimbursed. My Skype account got hacked and some friendly citizen used up my credit. Skype account got hacked - Skype customer (non)service
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